CUSTOMER SERVICE REPRESENTATIVE

VANCANCIES

7/17/20231 min read

. CUSTOMER SERVICE REPRESENTATIVE

A. JOB SUMMARY

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

B. CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

· Manage large amounts of incoming phone calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

C. CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS

· Interpersonal and customer service skills

· Analytical and problem-solving skills

· Multitasking and organizational skills

· Ability to answer a high volume of calls and/or emails daily

· Ability to share work among a customer service team

· Attentiveness and patience

· Time-management skills

· Ability to find the positive in any situation

· Ability to stay calm when customers are stressed or upset.

To apply, click the link below;

https://forms.gle/bYDeeXoL93j7N9uG8