TECHNICAL SUPPORT OFFICER@DIGITAL BANK

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VACANCIES

7/12/20231 min read

TECHNICAL SUPPORT STAFF

A. JOB SUMMARY:

Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

B. TECHNICAL SUPPORT JOB RESPONSIBILITIES:

· Identifying hardware and software solutions.

· Troubleshooting technical issues.

· Diagnosing and repairing faults.

· Resolving network issues.

· Installing and configuring hardware and software.

· Speaking to customers to quickly get to the root of their problem.

· Providing timely and accurate customer feedback.

· Talking customers through a series of actions to resolve a problem.

· Following up with clients to ensure the problem is resolved.

· Replacing or repairing the necessary parts.

· Supporting the roll-out of new applications.

· Providing support in the form of procedural documentation.

· Managing multiple cases at one time.

· Testing and evaluating new technologies.

C. TECHNICAL SUPPORT REQUIREMENT:

· Degree in computer science, information technology or related

· Certification in Microsoft, Linux, or Cisco is advantageous.

· Prior experience in tech support, desktop support, or a similar role.

· Proficiency in Windows/Linux/Mac OS.

· Experience with remote desktop applications and help desk software.

· Attention to detail and good problem-solving skills.

· Excellent interpersonal skills.

· Good written and verbal communication.

To apply, click the link below;

https://forms.gle/bYDeeXoL93j7N9uG8